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I wanted to personally reach out to you and provide an update on the actions Bill's Pet Shop is taking to protect the health and safety of our customers, employees, and neighbors.
We believe the best approach is to follow the guidance and advice of the medical experts so we are following the CDC guidelines for preventing the spread of viruses. We will provide hand sanitizer in the store for our customers along with a bathroom with access to soap and water, and we will step up our frequency of cleaning and disinfecting our merchandising areas, paying special attention to high contact surfaces like freezer/refrigerators, counters, restrooms, door handles and payment terminals. Employees will increase the frequency of their hand washing throughout the shift, and any employees experiencing flu-like symptoms will not be permitted to work.
Let us take this moment to thank you for you patronage and for choosing to purchase products from our store.
We know that you have a lot of choices of where to spend these dollars, and we do not take it lightly that you have chosen us. You have our word that we will continue to work hard and do our best to earn your trust and your business by providing you with the best products available with an outstanding shop-local neighborhood environment.
In addition, if you do not feel comfortable coming into the store you may call in and we will process your order over the phone and then bring your purchase to your car.

Thank you,
Bill & BIlly Gent

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